Shipping and Return Policies
Return and Refund Policy
If for any reason you are dissatisfied with your purchase, return all items in resalable condition within 15 days of receipt for full refund, less cost of shipping and restocking fee of 10% of subtotal.
Return and Refund Policy for Digital Media Downloads
Due to the nature of the digital media downloads; we do not accept refunds or returns. Unless otherwise indicated, Baby Signs Too, LLC will only refund the purchase price if there is a technical problem with the digital media download that, in Baby Signs Too, LLC judgment cannot be resolved within 10 business days of your request. However, before starting the refund process, we are pleased to assist you in resolving any problem you may encounter. Please contact us via email info@babysignstoo.com
Defective Items
If a product is defective within thirty (30) days from the date of receipt, you may return it for an immediate replacement. Defective items may only be exchanged for the same product. If you would like to exchange a defective item, please contact info@babysignstoo.com.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Shipping Returns
To return your product, you should mail your product to: Baby Signs Too, LLC 9724 Wild Teak Ct Elk Grove, CA 95757.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.
Need Help?
Contact us at info@babysignstoo.com for questions related to refunds and returns.
Shipping and Delivery
We ship all orders within 2-3 business days of receiving your order. We use USPS, UPS, and FedEx to ship our orders.
International Shipping
Please allow 7 – 10 business days for delivery. When orders shipped internationally reach the destination country, they may be subject to customs clearance procedures which can cause delays beyond original delivery estimates.
Please note that Baby Signs Too, LLC is not responsible for taxes, duties, and fees that are charged by foreign governments and agencies. We will include and collect shipping charges in the original payment amount, but any additional charges incurred will be the responsibility of the individual instructor. There are some countries which also require us to include an initial tax payment. If this is the case, we will also include this charge in the invoiced amount. Baby Signs Too, LLC highly suggests that customers familiarize themselves with the policies of their country prior to placing orders so that they can accurately determine the final cost of the resources and products purchased.